Privacy Policy

BioMedware respects your privacy.

Our privacy policy covers our treatment and use of identifying information collected in transactions on the BioMedware.com website, via mail, fax, and phone transactions with BioMedware, Inc., and data use in our software products.

Information Collection and Use

BioMedware collects identifying information such as your name, email address, phone number, affiliation, and street address, when you sign up for the BioMedware news alerts, when you purchase books, and when you use our our support, contact and subscription forms. Your information helps us to more effectively respond to your customer service requests and support needs. We will use this information to fulfill your order/request and to contact you about company updates, software updates or changes, and special events.

Information Sharing

We do not sell, rent, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

License Data Retention

When BioMedware generates a Vesta user license, the user’s email address or company name is embedded into the corresponding license key metadata.

At Vesta startup, the license key is validated for:

1. The expected format/structure
2. Is cryptographically signed with a BioMedware signature and stored on our third-party license generator (Keygen)
3. Can be unencrypted/decoded

Vesta performs license validation for single-user license holders every 7-days with Keygen; this validation requires an internet connection. A 3-day grace period is in place to allow users without immediate internet access. Additionally, a machine fingerprint is used in the validation process.

A maximum of three machines is permitted per each single-user license. A single-user license holder must contact BioMedware support to deactivate one or more of their machines in order to activate another computer if all three machine slots have been previously used.

Holders of multi-user or enterprise-wide licenses are not subject to periodic license validation. Machine fingerprint is captured for multi-user or enterprise-wide license sessions but is not used in license validation.

Data Retention in Software

Our software (Vesta) does not send, store or remotely save any data users import into the software. Any data that is imported into Vesta is only available to the user and is not stored or retained outside of the user’s session in Vesta.

Data saved to Vesta projects or exported via reports and visualizations are only available to the user and are subject to the user’s machine security measures.

Third-Party Software Library

Our software (Vesta) utilizes third-party software libraries for map and chart generation. When creating Map visualizations in Vesta, map tiles are provided from MapTiler to use in ThinkGeo to create a background base map. Base maps are only received and displayed in the Map visualization; Vesta does not send data or user feedback to ThinkGeo.

Users should be aware that geographic locations are used to create Maps, so users may choose to use ID proxies if working with sensitive data. Additionally, the map querying function will display metadata for each geographic object when hovering over it. The metadata is local to Vesta and is not shared with ThinkGeo or MapTiler.

Vesta uses SciChart libraries for charting visualizations. This data is contained within Vesta on users’ machines, and there is no communication with servers for SciChart libraries from Vesta.

PayPal

BioMedware uses PayPal for financial transactions. Your credit card information is not stored on our servers.

Consent

By using this website, you consent to the terms of this privacy policy.